When to Contact Support

How to get help and when urgent care is appropriate

What Support Is For

Satori Support is here to help with technical and account-related questions. If something is not working as expected—such as account access, alert delivery, billing, or subscription settings—our team can investigate and assist.

Most common questions are resolved through the Help Center, but support is available when you need clarification or believe something may not be functioning correctly. Our role is to ensure the platform operates reliably and that your account settings reflect your preferences.

Support focuses on the system itself. We do not provide medical interpretation or clinical guidance.

What Support Can Help With

You can contact support for assistance with:

• Login or account access issues
• Not receiving alerts or forecast messages
• Updating profile details or contact information
• Billing questions or subscription changes
• Failed payments or invoice requests
• Technical errors within your account

If you believe alerts are not triggering as expected, we can review your account settings and monitoring status to confirm that everything is configured correctly.

Support can investigate how the system is operating. We cannot evaluate symptoms, assess medical risk, or advise on treatment decisions.

What Support Cannot Provide

Satori Support does not provide medical advice, diagnosis, or emergency guidance. We cannot evaluate your child’s symptoms or recommend clinical actions.

If your child is experiencing breathing distress, worsening symptoms, or any urgent medical situation, follow your physician’s care plan or contact local emergency services immediately. Do not wait for a support response.

Satori is an environmental monitoring system designed to provide early awareness of changing conditions. It is not a replacement for professional medical care.