Managing Alerts and Notifications

How to update contact settings, pause alerts, and manage delivery preferences

Managing notifications should feel simple and predictable. You are always in control of how you receive Satori forecasts and alerts, and changes take effect immediately once saved. Alerts remain active by default because they are part of the core protection system, but you can pause them when needed.

Your account is accessed securely through a password-free login process, designed to reduce friction while maintaining security. This article walks through how to access your settings, update your contact details, and resolve the most common delivery questions.

How to Access Your Account Settings

To manage alerts and preferences, begin by visiting your Satori account page. Enter the email address you used when creating your account, and you will receive a secure, one-time access link.

This link allows you to log in without creating or remembering a password. For security reasons, access links expire automatically after a short period. If a link has expired, simply request a new one.

If you do not see the login email, check your spam or promotions folder. It is also helpful to confirm that you are entering the exact email used during registration. Most access issues are resolved by verifying the correct email address and requesting a fresh link.

Updating Your Phone Number

Satori alerts are delivered via SMS, so keeping your phone number accurate is essential. If your number changes, update it in your account settings as soon as possible to avoid missing alerts.

After entering a new number, confirm that your device allows SMS messages and that your carrier has not blocked automated texts. These settings are typically enabled by default, but occasionally they require review.

Changes apply immediately once saved. An incorrect or outdated phone number is the most common reason alerts are not received.

If your number is correct and alerts are active, Satori will notify you whenever environmental conditions shift into a meaningful risk pattern.

Pausing Alerts (Temporary, Not Permanent)

Satori allows you to pause alerts until a specific date if you need flexibility. This feature is helpful during travel, temporary relocation, or periods when monitoring is not necessary. You can select the date when alerts should automatically resume, and the system will reactivate protection at that time without requiring additional action.

Pausing alerts does not delete your settings or profile information. It simply suspends alert delivery until the selected return date. Forecasts can remain active even while alerts are paused, allowing you to stay informed without receiving real-time notifications.

Permanent deactivation of alerts is not recommended. Alerts are the protection layer of the system, designed to notify you when environmental risk patterns begin forming. Pausing is intended as a temporary adjustment, not a long-term replacement for monitoring.

Managing Daily Signature Score Forecast Delivery

The Signature Score Forecast is separate from real-time alerts and can be customized based on your preferences. You may toggle daily forecast delivery on or off within your account settings at any time.

You can choose how frequently you receive the forecast: daily, weekdays only, weekends only, weekly, or monthly. Frequency controls how often the next-day forecast is delivered, not how far into the future it predicts.

You may also select your preferred delivery time, typically in the evening. This timing allows you to review the following day’s environmental outlook before morning routines begin.

It is important to clarify that every forecast reflects the next day only. Weekly or monthly settings do not generate long-range predictions; they simply adjust how often you receive the next-day outlook. This ensures clarity about the scope and reliability of the forecast.

Updating Locations

Accurate location information is essential for precise monitoring. If your child’s home or school address changes, update it promptly in your account settings.

Satori uses exact address information to determine which environmental data sources and exposure patterns apply to your child. Even small geographic differences—such as proximity to traffic corridors, elevation changes, or neighborhood airflow patterns—can meaningfully affect exposure.

Always enter a full, complete address rather than a partial location. This allows the system to align monitoring as precisely as possible.

Location changes take effect immediately once saved. Keeping addresses current helps ensure that alerts reflect the environmental conditions that truly matter to your child’s daily environment.

Managing Billing and Subscription

Billing is handled securely within your account settings. You can update your payment method, review past invoices, and confirm your current subscription status at any time. All billing details are managed through a protected payment system designed to keep your information secure.

If you need to pause your subscription, you may schedule it to end at the close of the current billing period. Your monitoring will remain active through that date, and you will not be charged for the following cycle.

You may also cancel your subscription at any time. Access continues until the end of the current billing period, ensuring no interruption before your selected end date. There are no hidden steps—billing controls are straightforward and fully visible within your account.

Troubleshooting Notification Issues

If you believe you are not receiving alerts as expected, a few quick checks resolve most issues:

• Confirm your phone number is entered correctly, including area code.
• Make sure SMS messages are not blocked or filtered on your device.
• Verify that alerts are not currently paused.
• Confirm that your subscription is active.
• Ensure your home and school locations are accurate and up to date.
• Restart your device if messages seem delayed.
• Confirm your mobile carrier allows standard SMS delivery.

Most delivery issues relate to incorrect contact information or paused alerts. If environmental conditions have been stable, it is also possible that no alert has been triggered.

If everything appears correct and you still suspect an issue, contact support and include the email associated with your account. This allows us to review your settings efficiently.