Billing Questions & Receipts

How charges appear, how to access invoices, and what happens if a payment fails

Billing for Satori is handled securely through Stripe, a trusted payment platform used by many online services. Charges follow a predictable 30-day schedule once a paid subscription is activated. 

Invoices, receipts, and payment details are always accessible through your account. Most billing questions can be answered directly within your billing portal without needing to contact support.

How Charges Appear on Your Statement

Once you activate a paid subscription, your renewal will appear on your credit card statement as:

Satori Environment

This descriptor is used consistently so charges are easy to recognize. The trial period does not generate a charge, and no billing occurs unless you actively enroll in the paid plan.

After activation, your subscription renews every 30 days based on the date you began paid service. For example, if you subscribe on the 12th, future renewals will process every 30 days from that date. There are no mid-cycle or partial charges beyond the standard renewal.

Accessing Invoices and Receipts

A receipt is emailed automatically after each successful payment. This receipt confirms the charge amount and billing date.

You can also access your full billing history at any time. Log in using your secure magic link, navigate to Account Settings, and select Manage Billing. This will open your secure Stripe billing portal.

Within the portal, you can view past payments, download invoices, confirm your renewal date, and manage your subscription details. All billing records are stored securely and remain available as long as your account is active.

What Happens If a Payment Fails

If a payment cannot be processed, Stripe will automatically retry the charge. Satori uses a 7-day retry window to allow time to resolve common issues such as expired cards or temporary bank holds.

You will receive an automated email notification from Stripe if a payment attempt fails. That message includes a secure link where you can update your billing information. Monitoring and alerts remain active during the 7-day retry period.

If payment is not successfully completed within the retry window, your subscription will pause automatically. Forecasts and alerts will stop until billing is resolved. Once your payment method is updated and processed successfully, service resumes immediately.

Updating an Expired or Incorrect Card

Expired or outdated cards are the most common cause of failed payments. You can update your payment method at any time through your account.

Log in using your secure magic link, go to Account Settings, and select Manage Billing. This opens your secure Stripe billing portal, where you can enter new card details or update existing information. Changes apply immediately once saved.

If you update your card during the 7-day retry window, your subscription continues without interruption.